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Re: Nationwide Building Society Error - New Year's Eve, 2008

Posted: Wed Dec 31, 2008 7:48 pm
by Louis P. Burns aka Lugh
Re: Nationwide Building Society Error - New Year's Eve, 2008:
The Press Association wrote:Wages glitch at building society
Quote from Nationwide on The Press Association wrote:Nationwide said that a "small minority" of its Flex current account customers were affected by the problem.
What they have failed to point out is that this money was scheduled for withdrawal yesterday. I was due a payment but it didn't go through. Likewise for a few friends of mine who bank with Nationwide. That means that my money, their's and everyone else caught in this 'minority of Flex current account customers,' is sitting in the Nationwide central account gaining interest for Nationwide.

I phoned the local DHSS building and the staff there explained that "due to an error no-one's money cleared." They also said "the money would definitely be there tomorrow." That they were "sorry for the inconvenience."

No money today either. I phoned Nationwide but they're off on holidays now because it's New Year's Eve. I phoned the DHSS again and they told me that anyone due to be paid through a Nationwide or Royal Bank of Scotland account would have to physically make their way to the local branch with identification. No payments are being made at ATM's. I'm skint and the local branch is over 4 miles away! There's a stalled bus service and warnings on the news saying 'not to go out because the roads are treacherous with black ice.' Taxi fares are double fare today because of the holiday. What that means is yesterday, today and tomorrow (New Year's Day) my money isn't available to me.

I'm curious, would I be entitled to the interest + any expenses I'm out already e.g; taxi fares to hole-in-wall and back home earlier today, cost of phone calls to DHSS about it? What about the stress this has caused me and everyone else either in employment or unemployed, who have yet again been ripped off or heavily inconvenienced by the Nationwide Building Society?

Tonight I'll be having crackers and cheese with black tea for my dinner. I still have some frozen Brussel sprouts and a tin of hot dogs that I can cook for my New Year's Day dinner tomorrow. That's if my electric stays on of course. It's perilously low at the moment. If there are any problems on Friday I'm going to report that I have been robbed to the Police. It would be wise of them to take my compaint seriously because I will be recording it.

Among friends - rumours abounded that the Nationwide had gone into liquidation and robbed us all on the way out. That was very easy to believe earlier today but not the case. It shows the levels of trust people have for the banks these days though.

The quotes up above were taken from: ... 1wZOx_773A

What a way to start 2009 eh?

Re: Nationwide Building Society Error - New Year's Eve, 2008

Posted: Wed Dec 31, 2008 10:11 pm
by Louis P. Burns aka Lugh
Yeah. What if I was to charge them for all the inconvenience I've been put through lately? Would they find that in any way fair? Or, would they contest/dismiss it? I'd say, if they cancelled any monies they think I currently owe them in bank charges and make a payment to PayPal for the amount they are owed, I'll say no more on the matter. We can all get back to normal and with time and a support base of other victims of their crimes I could even begin to believe they have my best interests at heart as a customer...

What's the craic Nationwide? The above suggestion will work out cheaper for you in the longrun. Consider the legal costs you'll have to pay me on top of the compensation you already owe me, for the varied breaches of my civil and human rights by you, since I became a customer with you...

You have my number. Give me a call please...

Re: Nationwide Building Society Error - New Year's Eve, 2008

Posted: Thu Jan 01, 2009 3:29 am
by Louis P. Burns aka Lugh
TIMESONLINE wrote:Computer errror hits Nationwide account customers
Flex account customers have not received December pay because of an overnight processing problem James Charles

Current account customers with Nationwide, the UK's largest building society, have not received their December pay because of an "overnight computer error".

A processing problem has meant that customers with a Flex current account have not received payments that were made to their accounts last night. The glitch affects all Flex account customers, but the mutual said that only a "small number" of customers have been left without cash for New Year's Eve.

This morning Nationwide assured anxious customers that the problem would be resolved by midday but customers are still waiting to receive their income for this month. The building society has said that the problem will be resolved by the end of the day.

One Flex account customer, who asked not to be named, told The Times that he felt extremely worried when he checked his account this morning. He said: "It has been very inconvenient and I'm disappointed it has taken Nationwide such a long time to resolve. I have my bills coming out tomorrow so I just hope that the problem is sorted quickly."

Customers have been told to go into branches with evidence of their monthly salaries, such as payslips and monthly statements, for a cash advance. Nationwide has also promised that any interest due to customers will be refunded and it will also reimburse customers who have incurred any charges because of the computer error.

A spokeswoman for Nationwide said: "We have had an overnight problem, which has meant that a small number of customers have been paid but the money has not appeared in their accounts. We are working as hard as we can to resolve the problem."

Apacs, the UK payment association, has confirmed that the problem is with Nationwide, rather than the BACS system, which is used to pay millions of salaries each month.
some tosser called james writing to TIMESONLINE wrote:This problem now appears to be resolved (as at 1850). Anybody who can't cope for 18 hours or so needs to switch fire from Nationwide and start troubleshooting their personal financial mangement skills.

James, Manchester
me to some tosser called james writing to TIMESONLINE wrote:You're wrong James. I was due my money yesterday. It wasn't there (30th December. 2008). Or today. So, that's 2 days without money. Then of course there's tomorrow. Nationwide charge £30.00 for inconveniences when they happen to them. I've now had 3. They owe me £90.00. Will they be as eager to pay?
Source = ... 424352.ece

Re: Nationwide Building Society Error - New Year's Eve, 2008

Posted: Thu Jan 01, 2009 3:31 am
by Louis P. Burns aka Lugh
My post to TIMESONLINE doesn't seem to have got through. Perhaps their servers are overloaded. Here's hoping it's there tomorrow...

Re: Nationwide Building Society Error - New Year's Eve, 2008

Posted: Thu Jan 01, 2009 3:57 am
by Louis P. Burns aka Lugh
I stand corrected: ... 424352.ece

Fair play to TIMESONLNE - they published my concerns.

Nice one people. Happy New Year 8) ...

Re: Nationwide Building Society Error - New Year's Eve, 2008

Posted: Thu Jan 01, 2009 4:12 am
by Louis P. Burns aka Lugh
You can read more about the exceedingly unfair bank charges Nationwide Building Society levy against their customers if they default on direct debits or overspend and Nationwide Building Society computers pick up on it, here:


Seems fair to assume the principle works both ways. Why wouldn't it?

Update - Sample from much longer call to Nationwide Building

Posted: Mon Jan 05, 2009 1:39 am
by Louis P. Burns aka Lugh

Re: Nationwide Building Society Error - New Year's Eve, 2008

Posted: Mon Jan 12, 2009 6:14 pm
by Louis P. Burns aka Lugh
A bit of high calibre comedy on another site but related to banks and building societies' charges:

^ Quality laughter :mrgreen: ...

BLEED (Parts 1&2) aka FUCK BANK CHARGES & THE G20..!

Posted: Wed Apr 01, 2009 3:00 am
by Louis P. Burns aka Lugh
Taxman & the Anti-Heroes - BLEED (Parts 1&2) aka FUCK BANK CHARGES & THE G20..!By Andy West (Taxman) & one of the Anti-Heroes (Louis P Burns aka Lugh) © Upstate Renegade Productions 2008/2009. All rights reserved.
^ Click Title to Play

This track is part of the DIGITAL DISTURBANCE PROJECT being cast & produced by Andy West & Louis P. Burns aka Lugh here in Sensitize © on